KMTS Mobility User Guide
This User Guide covers the following:- » Customer Assistance
- » Basic Operation
- » How Calls are Billed
- » Calling Features
- » Long Distance
- » First Bill Details
- » Calling Scenarios
- » Payment Options
- » Roaming
- » Voice Mail
- » Questions & Answers
- » 911 Calls
- » Cellular Safety
- » Links, Tips, & Resources
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User Guide
Voice Mail User Guide
Customer Assistance
To reach Customer Service,
From your cellular phone:
Enter [*]611 and press [SND].
Airtime charges apply when accessing Voice Mail from your cell phone. While roaming out of province, long distance charges may apply, in addition to airtime and roaming charges.
From a regular landline telephone (home or office):
- In Kenora call 468-3911.
- Outside Kenora and within North America 1-800-362-3347 tollfree.
To reach the local cellular carrier from anywhere in Canada and North America:
dial [*]611 on your cellular phone.
Directory Assistance:
From your cellular phone:
- Local and national information 411 [SND] *
*A per call charge applies from your cellular.
KMTS Mobility Community Service & Information Numbers:
[*]OPP Ontario Provincial Police
[#]CJRL CJRL News Tips
[#]TIPS Crimestoppers Direct Line
[#]MAIL New messages waiting in mailbox
What to do if your phone is lost or stolen:
If your phone is lost or stolen, go to the nearest district police office to file a police report. Then call a Customer Service representative at 468-3911 in Kenora, or 1-800-362-3347 tollfree in North America. Up to the time you advise KMTS Mobility that the phone has been lost or stolen and provide KMTS Mobility with a report number, you are responsible for all charges resulting from the use of that cellular phone.
This guide applies to customers on monthly calling plans only.
Basic Operation
To place a call:
1. Dial the telephone number including the area code if applicable, then [SND].
2. To hang up press [END].
To retrieve a call:
1. When the phone rings press [SND] to answer.
2. Press [END] when you want to hang up.
What to do if your call is interrupted
A cellular phone is a lot like a radio. As such, your calls are carried by radio waves through a network of cell sites. The closer you are to a cell site, the stronger and clearer your reception will be. Poor reception and dropped calls occur when you are losing contact with a cell site and there isn’t one close enough to pick up your call. Cellular calls may also be interrupted in deep valleys, elevators or behind large obstructions that block out radio waves. In most cases, simply moving a short distance away can restore your signal.
Locking and Unlocking your Cellular Phone
The locking feature on some cellular phone models prevents others from using your cellular phone. Not all models have this feature, so check your cellular phone manual or contact the dealer where you originally bought the phone.
Each month, we mail you a bill of your charges. Your monthly rate and airtime charges will depend on your cellular calling plan. Depending on where and when you used your cellular phone, some roaming airtime and long distance charges may not be reflected on your next bill, but will appear on a subsequent bill.
Calling Plan & Value Added Options
Your selected calling plan and any additional options (i.e. Voice Mail, Detailed Billing) are considered recurring and are billed one month in advance from the day after the date of your bill.
Airtime Charges
The rate you pay for airtime depends on your calling plan. Charges for airtime begin when you press [SND] to either place or answer a call, and stop accumulating when you press [END]. In Canada there is no charge if your call is not answered, or you reach a MTS Mobility system recording, or if you receive a busy signal.
On the KMTS Mobility network, airtime is charged on:
- All completed incoming and outgoing calls from the time you press [SND] until you press [END]
- Calls made to the operator [0] such as Calling Card and operator assisted calls.
- 1-800 calls.
- Voice Mail retrievals when calling from your cellular.
On the KMTS Mobility network, airtime is NOT charged on:
- Unanswered calls, unless they are picked up by Voice Mail, answering machine, or recorded announcement.
- KMTS Mobility Community Service Lines
- 911 Emergency Calls
- 611 or [*]611 KMTS Mobility Customer Service.
Using your phone outside the KMTS Mobility home system:
Your airtime rate will follow you across Canada. The local time where you placed or received your call will be used to determine if the call will be billed as peak, evening or weekend calling.
When travelling outside Canada, cellular users are charged roaming airtime rates plus applicable long distance charges. Some U.S. carriers charge for all calls, whether completed or not.
Calling Features
Calling Features greatly enhance your cellular service, giving you greater control over all you incoming calls.
Call Forwarding $2/month (comes free with Voice Mail or Mini Mail)
Call Forwarding allows you to redirect calls coming to your cellular phone to your home phone, your office or pager, or another number in North America (long distance charges apply).
Depending on your Calling Plan, regular airtime charges may apply to forwarded calls. Long Distance charges will apply if you are forwarding your calls to a number outside your home calling area.
There are three ways to Call Forward your incoming calls.
1 - Call Forward Immediate
Your cellular phone won’t ring at all as incoming calls are redirected to the number of your choice.
To Activate Call Forward Immediate:
1. Press [*]72.
2. Dial the area code and number where you wish to have your calls forwarded.
3. Press [SND].
4. At the confirmation tone press [END].
To Cancel Call Forward Immediate:
1. Press [*]720.
2. Press [SND].
3. At the tone press [END].
2 - Call Forward No Answer
Incoming calls will be redirected to a number of your choice if you don’t answer your cellular phone. Even when your cellular is turned off or you are out of the cellular service area, your calls are forwarded in their normal manner. (If your call phone is on, it will ring three times before the call is forwarded).
To Activate Call Forward No Answer:
1. Press [*]92.
2. Dial the area code and number where you wish to have your calls forwarded.
3. Press [SND].
4. At the confirmation tone press [END].
To Cancel Call Forward No Answer:
1. Press [*]920.
2. Press [SND].
3. At the confirmation tone press [END].
3 - Call Forward Busy
Incoming calls are redirected to another number if your cellular is busy. This feature is not compatible with the Call Waiting Feature. If you wish to use this feature please contact KMTS Mobility Customer Service.
To Activate Call Forward Busy:
1. Press [*]90[#].
2. Dial the area code and number where you wish to have your calls forwarded.
3. Press [SND].
4. At the tone press [END].
To Cancel Call Forward Busy:
1. Press [*]900.
2. Press [SND].
3. At the tone press [END].
Voice Mail Customers Only
Your calls are being forwarded to your Voice Mail using the Call Forward No Answer feature. Activating the Call Forward Immediate and/or Call Forward No Answer feature will disengage your Voice Mail service unless you activate the feature directly to your Voice MailBox.
If you have activated Call Forward Immediate, calls will not reach your Voice Mail until this feature is deactivated.
If you have activated the Call Forward No Answer feature to a number other than your Voice Mail, you will have to:
A) Remove the Call Forward No Answer feature.
B) Activate Call Forward No Answer back to your Voice Mail before messages can be received.
To activate Call Forward No Answer to your Voice Mail:
1. Press [*]92.
2. Dial 000 and your 7 digit cellular number.
3. Press [SND].
4. At the tone press [END].
Call Waiting
Call Waiting allows you to answer a second call without hanging up on your first caller. A two-beep tone tells you that another caller is waiting.
If you subscribe to Voice Mail, the second call will automatically be forwarded to your mailbox if you don’t respond after the second set of beeps.
If you want to talk to your second caller
1. Ask your first caller to hold while you respond to the second call.
2. Press [SND] to talk to the second caller.
3. Press [SND] again to alternate between calls until either one hangs up.
4. Press [END] to end both calls.
Remember, airtime charges will apply on both calls, if you accept the second call.
Conference Calling
Conference Calling lets you add a third party to a call already in progress. To do this simply:
1. Press [SND] to put your call on hold.
2. Dial the phone number of the party you want to add.
3. Press [SND].
4. When your party has answered and is ready, press [SND] again to add the first call.
5. Press [SND] to disconnect the second call when you are finished and want to continue with the first call, or
6. Press [END] to disconnect both calls.
If the second call cannot be connected, press [SND] to return to the first caller. If you leave the conference call, the other two parties will not be able to continue the conversation.
Airtime charges will apply on both calls.
Calling Options Quick Reference Guide
Feature To Activate To Deactivate
Call Forward Immediate [*]72 - 10 digit number[SND] [END] [*]720[SND] end
Call Forward No Answer [*]92 - 10 digit number[SND] [END] [*]920[SND] [END]
Call Forward Busy [*]90 - 10 digit number[SND] [END] [*]900[SND] [END]
Conference Calling [SND] [END]
Call Waiting [SND] [END]
Call Forward No Answer to Voice Mail [*]9200010 digit number[SND] [END] [*]920[SND] [END]
Note: Enter 1 + 10 digit number when dialing from outside your home calling area. Long Distance charges are applicable.
Long Distance
When placing calls, you become local to the site that processes your call, regardless of your home cellular area. If long distance is applicable, charges are rated from the cell site location that processes your call to the location you are calling.
On the KMTS Mobility Network:
- You will be charged long distance whenever you are required to dial 1 before an outgoing call.
- Long distance charges are determined by the originating location to the called number.
Outside Kenora:
- When calling long distance to either a cellular or landline phone, long distance charges will apply.
- In some areas of Canada and the U.S., you do not always have to dial 1 before the area code and number to place a long distance call. This means that in some cases, you may think you are placing a local call that is actually long distance. Long distance charges will apply.
- On incoming calls, long distance charges may apply. See the Roaming section.
Take advantage of Roamer Access Numbers to reduce long distance charges when you’re roaming.
What you can expect on your first bill:
- Monthly Calling Plan and additional optional charges from your date of activation to the bill date.
- Monthly Calling Plan and additional optional charges billed one month in advance from the day after your bill date.
- Airtime and long distance usage and directory assistance for the billing period prior to your bill date.
- System Access Fee, charged monthly.
- A one time Activation Fee may apply on certain Calling Plans.
- Any roaming charges incurred using your phone in the U.S.
- Any charges waived at time of activation or special offerings will appear as promotional credits on your monthly bill.
Calling Scenarios – Quick Reference
Someone calls you from a: You receive the call while in your home cellular area.
Landline in your home cellular area You pay airtime Person calling pays nothing.
Cellular in your home area You pay airtime Person calling pays airtime.
Landline outside your home cellular area You pay airtime Person calling pays long distance.
Cellular outside your home cellular area You pay airtime Person calling pays airtime & long distance.
Someone calls you from a: You receive the call while outside your home calling area.
Landline in your home cellular area You pay airtime & long distance. Person calling pays nothing.
Cellular in your home area You pay airtime & long distance. Person calling pays airtime.
Landline outside your home cellular area You pay airtime & long distance. Person calling pays long distance.
Cellular outside your home cellular area You pay airtime & long distance. Person calling pays airtime & long distance.
Calling scenarios are subject to change.
When placing a cellular call, you are charged long distance from the closest cell site location that processes your call to the actual location you are calling.
Roaming numbers can be used in some situations to change parties charged for long distance or eliminate long distance – see Roaming Section of User Guide.
If you have questions regarding calling scenarios, please call Customer Service.
Payment Options
Cheque/Money Order
Mail cheque or Money Order to PO Box 8500, Winnipeg, Manitoba, R3C 4V3
Pre-Authorized Credit Card/Direct Debit Payment Plan
KMTS Mobility will charge your Visa, MasterCard, American Express, or debit your bank account the total outstanding balance on your account on the due date of the bill.
Telebanking/Bank Machines
Many banks allow you to pay your KMTS Mobility bill over the phone. Choose Manitoba, then“MTS Mobility” from the list.
Visa/MasterCard/American Express Call-In
Call and pay your KMTS Mobility bill over the phone using your VISA, MasterCard, or American Express. A service charge applies.
Roaming With Your Cellular
What is Roaming?
When you place or receive cell phone calls outside your Home System (Kenora) you are roaming with your cellular service.
Roaming in Canada
With KMTS Mobility, your phone works in Canada on the B-side wireless company networks. Usually 7-digit dialing can be used when making local calls, but in some areas, 10-digit dialing (area code plus phone number) is required when making local calls.
When roaming in Canada near the U.S. border, you may be picked up by a U.S. cellsite. If you want to be certain before making or receiving calls, dial [*]611 for Customer Service to determine if you are accessing a Canadian or U.S. service carrier. Please be aware, if you access a U.S. carrier, applicable U.S. charges and long distance will apply.
In some areas in Canada, you do not always have to dial 1 before the area code and number to place a long distance call. This means that in some cases, you may think you are placing a local call that is actually long distance. Long distance charges will apply.
Making Local Calls while you're out of Kenora
Making local calls while you are out of Kenora is easy. For example, you are in Calgary and wish to call a friend in Calgary to meet for dinner.
What to Do
1. Dial the phone number you wish to call.
2. Press [SND].
What You'll Pay
Just your airtime rate for the airtime used.
No long distance charges apply.
Making Long Distance calls while you're out of Kenora
Making long distance calls when you’re out of Kenora works just the same as when you are back home. In this example, let’s say you are in Ottawa and wish to call a relative in Toronto.
What to Do
1. Dial 1 for long distance.
2. Dial the area code and phone number you wish to call.
3. Press [SND].
What You'll Pay
You will pay long distance charges from Ottawa to Toronto plus your airtime rate for the airtime used.
Receiving Calls and Automatic Call Delivery – your calls will follow you across Canada
With our Automatic Call Delivery service, all calls to your cellular number will automatically follow you across Canada. Your calling features can also be used while you’re travelling throughout Canada.
Automatic Call Delivery is provided to you at no cost. You will, however, pay long distance charges when you receive calls while you are outside KMTS Mobility’s home system. To reduce long distance charges, read on.
Note: If you wish to cancel the ACD, you must call KMTS Mobility Customer Service.
Receiving Calls From Home While Roaming
For example you are from Kenora, but are visiting Vancouver. To reach you, a caller from Kenora need only dial your 7 digit cellular number.
What You'll Pay
You'll pay long distance charges from Kenora to Vancouver, plus your airtime rate for the airtime used.
Receiving Local Calls While Roaming
Again, let's say you're visiting Vancouver. However, this time you receive a call from your brother who lives in Vancouver who dialed as follows: 1 + 807 + your cellular number.
What You'll Pay
Your brother pays long distance charges from Vancouver to Kenora, while you pay long distance charges from Kenora to Vancouver, plus your airtime rate for the airtime used.
Roaming in the United States
Call Customer Service first if you plan on roaming in the U.S.
Making Local Calls while you're in the U.S.
*Note: Roaming rates in effect at the time of this printing. Rates are subject to change. To ensure you have the most up-to-date information available, please contact KMTS Mobility before using your cellular in the U.S.
Making local calls while you're in the U.S. works just the same as when you're travelling in Canada. Most areas in the U.S. require 10-digit dialing (area code plus phone number) for local calls.
In some areas of the U.S., you do not always have to dial 1 before the area code and number to place a long distance call. This means that in some cases, you may think you are placing a local call that is actually long distance. Long distance charges will apply.
What to Do
1. Dial the area code +7-digit phone number of the person you wish to call.
2. Press [SND].
What You'll Pay
Calling charges include an airtime rate of $0.99U.S./minute and no daily surcharge.*
Making Long Distance Calls while you're in the U.S.
Again, this works the same as when you're in Canada.
What to do
1. Dial 1 + area code + phone number of the person you wish to call.
2. Press [SND].
What You'll Pay
Calling charges include an airtime rate of $0.99 per minute U.S. plus applicable long distance charges and no daily surcharge.
Automatic Call Delivery in the U.S.
Calls to your cellular phone number will follow you into most American cities automatically. Just as in Canada, you can also use custom calling features such as Call Forward, Call Waiting and Conference Calling while travelling throughout most of the U.S.
To make sure this service is available, call 611 Customer Service before leaving to verify your destinations, or refer to the North American Cellular Directory.
What You'll Pay
Receiving a call from Canada, or anywhere else in the U.S., will result in long distance charges from your home calling area to your current location plus applicable roaming airtime rates.
Follow-Me-Roaming in the U.S.
Automatic Call Delivery is not yet available in all U.S. destinations, but by activating Follow-Me-Roaming as shown below, your calls will get through.
What to do
1. Press *18.
2. Press [SND].
Approximately 20 minutes after you have completed this task, your phone will be set up. Callers simply dial your cellular phone number as they normally would to reach you.
Follow-Me-Roaming automatically deactivates at midnight MST. If you are using Follow-Me-Roaming, you must reactivate the feature each morning, and each time you enter another cellular network.
Note: If you are in a U.S. destination where FMR must be activated to have your calls follow you, your Voice Mail will not collect your messages. Your callers will hear a greeting advising them to call again, because you are not able to take their call.
VOICE MAIL
With Voice Mail, even when you’re out of reach, you’ll never be out of touch. When you have your phone turned off or are busy on another call, Voice Mail will take a message for you, letting you respond to callers when you’re ready.
Voice Mail can take up to 25 messages. Once you listen to a message you have the option of saving it for 25 days. Unheard messages will be kept for 14 days.
MiniMail
An optional MiniMail box is also available which allows you to have up to 5 three-minute messages stored for a maximum of 5 days.
When do airtime charges apply?
When you access your Voice Mail from your cellular phone while on the KMTS Mobility network, regular airtime charges apply. When you access your Voice Mail from your cellular phone while Roaming out of province, long distance charges may apply, in addition to applicable airtime and roaming charges. When using a landline touch-tone phone to access your messages, long distance charges are applicable, but airtime is NOT charged.
To set-up your Voice Mail
Setting up your Voice Mail is easy and should take only a few minutes. Do this as soon as you subscribe to the service.
Hints about using a password
1. Your password can be 4 to 15 digits and should be easy to remember. If you forget your password, your mailbox must be reset by KMTS Mobility and all your messages will be lost.
2. Your password cannot begin with 0.
Setting up Voice Mail from a touch-tone phone
1. Turn your cellular phone off.
2. Dial your cellular phone number. Airtime and long distance charges will apply where appropriate.
3. When you hear the system greeting, press 9.
4. Follow the voice prompts. Your temporary password is your 7 digit cellular number unless advised differently by your KMTS Mobility representative. Enter this number when asked for your temporary password.
5. Follow the prompts to establish your personal password, record your name, and to select the system greeting or to record your personal greeting.
6. When you’re finished, press [*] to exit.
Follow the above steps to set up your Voice Mail from your cellular. Your cellular phone must be turned on. You can press [*]99 instead of your cellular number if you are in the home area. Airtime charges will apply.
Retrieving your messages
From your cellular or any touch-tone phone
1. Dial your cellular phone number ( 1 + 807 + cellular phone number if outside home area). Airtime and long distance charges will apply where appropriate. If dialing from your cellular in your home area, you can dial [*]99.
2. When you hear your greeting, press 9.
3. Enter your password when asked to do so.
4. Press 1 to review your messages.
5. When you’re finished, press [*] to exit.
Time saving hint: Program step 1 into a speed dial memory location on your cellular phone for quick access. Then enter your password at the prompt. For security reasons, never include your personal password in the memory function.
Retrieving messages while you’re in the United States
If you are travelling in a U.S. area which has Automatic Call Delivery, to retrieve messages you must first cancel the ACD.
1. Press [*]19.
2. Press [SND].
Note: If you are in a U.S. destination and have activated Follow-Me-Roaming to have your calls follow you, your Voice Mail will not collect your messages. Your callers will hear a greeting advising them to call again, because you are not able to take their call.
From your cellular or any touch-tone phone
1. Dial 1 + area code 807 and your cellular number, and [SND].
2. Press 9 to interrupt your greeting.
3. At the prompt, enter your password. Follow the voice prompts as if you were at home.
4. Press [*]18 [SND] to reactivate Automatic Call Delivery.
KEYPAD FUNCTIONS
| During Message Retrieval | |
| Using this Key | To: |
| 1 | Rewind a message. Press it once to rewind 10 seconds; press it twice to rewind to the beginning of the message. |
| 2 | Pause/restart a message. Press it to pause, then again to restart the message. |
| 3 | Fast-forward a message. Press it once to fast forward 10 seconds’ |
| 4 | Slow down the speed at which the message plays. |
| 5 | Get envelope information (time and date the message was left and its length). |
| 6 | Increase the speed at which the message plays. |
| [#] | Skip the message. |
| [*] | Cancel message review and return to the main menu. |
| At the end of message: | |
| Using this Key | To: |
| 7 | Erase the message. |
| 9 | Save the message. |
| 0 | Hear more options. |
| 4 | Replay the message. |
| 5 | Get envelope information (time and date the message was left and its length). |
| [*] | Return to main menu and exit Voice mail |
Quick Change Instructions
Below are some of the most common functions of your Voice Mail and the keypad number sequence to assist you from the main menu once you have accessed your mailbox. Listen to the voice prompts at any time you require additional help.
To change your personal greeting
You can change your personal greeting to give callers updated information about such things as your schedule, where you can be reached, and to inform the caller that you’re away on vacation.
1. Press 4 for Personal Options.
2. Press 3 for Greetings.
3. Press 1 to change your personal greeting.
4. Press 1 or 2 to choose an extended absence greeting that the caller cannot fast forward through, or a regular greeting.
5. Record your new greeting, then press [#].
6. Press [*] to exit.
To change your personal password
After you have set-up your Voice Mail you can change your password at anytime to make it more personal, easier to remember or for security reasons.
1. Press 4 for Personal Options.
2. Press 2 for Administrative Options.
3. Press 1 for Passwords.
4. Press 1 for your personal password. Enter your new password, then press [#].
5. Press [*] to exit.
Message Waiting Notification
How it works
Whenever KMTS Mobility cellular users press [SND], whether you’re making a call or receiving one, you’ll hear a series of quick beeps to indicate that you have a message waiting. (Your callers will not hear the beeps).
Or, if you prefer, you can call our new airtime-free number anytime to check if you have a new message in your mailbox. Press [#]MAIL ([#]6245), then [SND]. If you have any new messages, you’ll hear a series of beeps.
You would then access your Voice Mail mailbox normally.
If you need more information call:
KMTS Mobility Customer Service 468-3911,
1-800-362-3347, or 611 from your cellular phone.
Quick Tips
[*]99 [SND] Accessing messages locally from your cellular.
[#]MAIL Checks to see if message in Voice Mail.
[*] Cancel or Exit
[#] Complete or Skip
[0] Help
To change your PASSWORD:
At Main Menu, press [4][2][1] and follow prompts.
To change you GREETING:
At Main Menu, press [4][3][1] and follow prompts.
Questions & Answers
This section contains answers to some of the commonly asked questions about cellular service. If you have a question that is not answered in this section or pamphlet, please call KMTS Mobility Customer Service at 468-3911, 1-800-362-3347 or 611 from your cellular phone.
Why can't I use my phone?
- Your phone may not be fully powered.
- Your unit may be locked.
- The battery may have no or a low charge.
- A fuse may be blown in your phone.
Why does my phone show no service?
You may:
- Be out of a coverage area or in an area with a weak signal.
- Have an antenna problem.
- Have your system preference set to home only, meaning you can only receive service from KMTS/MTS Mobility. If you are outside your coverage area, you would not be able to receive service from another carrier. In this case, see your phone's owner's manual to change your system preference to B Only or Preferred B.
Why do my calls sometimes disconnect when I'm talking? Why do I sometimes get a lot of static?
You may:
- Be in an area where reception is poor (fringe areas, inside large buildings, etc.)
- Your battery power may be low.
- Have an antenna problem or your antenna is not in an upright position.
Why can’t I get a connection, only fast busies?
You may:
- Be in a heavy cellular usage area.
- Be calling from an area having temporary network trouble.
- Have a problem with your antenna or phone.
Why are my calls not being transferred to my mailbox even though I subscribe to Voice Mail?
Call Forward overrides Voice Mail. If you've activated Call Forward, your calls will be redirected to the number you specified. See Calling Features section.
OR,
You may have cancelled the Call Forward No Answer to your Voice Mail.
I'm in the U.S. and have activated Follow-Me-Roaming but still can’t receive calls. What should I do?
- Follow-Me-Roaming requires about 20 minutes to activate. You'll need to wait the full 20 minutes before you can receive calls.
- Follow-Me-Roaming automatically deactivates at midnight. You must reactivate it every day.
- Your callers may be dialing incorrectly. When you are roaming, callers should dial your number exactly as they normally would; the system forwards the call to you.
- If all else fails, deactivate, then reactivate the FMR. If you are still having problems call [*]611 from your cellular for assistance.
Sometimes I am asked for a credit card when trying to place a call when roaming. Why?
You are being picked up on a competitive network, or we have no roaming agreement. The network will allow you to use their network by billing the charges to your credit card.
People trying to call me receive a busy signal or my phone doesn’t ring. Why?
You may:
- Have activated Call Forwarding.
- Be out of a service area.
- Have activated Call Waiting or Conference Calling. A third caller would get a busy signal.
Can my spouse call to inquire or make changes to my account?
Not unless his or her name is listed on your records. (Call Customer Service for more information).
911 Calls
BEFORE YOU DIAL 9-1-1...
When you call 9-1-1 in Kenora from your KMTS Mobility phone, your call is answered by the 9-1-1 Ontario Provincial Police (OPP) Communications Centre in Thunder Bay. Please remember to indicate you are calling from Kenora.
The operator does not receive your cell number or your location, and will ask that, and other key information before transferring you to the appropriate emergency service. If you are driving, stop your vehicle if it is safe to do so and look for street signs, addresses or landmarks. If you are driving on a highway, try to provide the highway number, your direction of travel and look for signs and other landmarks. Only you can provide your precise location or the location of the emergency.
You are not billed airtime on 9-1-1 calls so please stay on the call long enough for the operator to get the necessary information about the emergency.
Please stay calm and be ready to provide the following information:
- Your name and area code + cell number.
- Explain what happened, where, and when.
- Request the service required - Police, Fire, Ambulance.
- Report any known injuries.
- Report suspect persons, and direction of travel.
- DO NOT HANG UP until told to do so by operator or emergency responder. After hanging up, leave your mobile phone turned on in case the operator must call you back.
- Do not pre-program the 9-1-1 number on your cell phone - it helps reduce the chance of unintended accidental calls to 9-1-1.
Cellular Safety
SAFE DRIVING - your first priority.
Always buckle up, keep your hands on the wheel and your eyes on the road.
Use a hands-free device to make it easier to keep both hands on the wheel.
When dialing manually, dial only when stopped. Or, have a passenger dial for you. Pull over if you get really involved in a conversation or need to take notes.
Program frequently called numbers into the speed dial feature of your phone.
Let voice mail pick up your calls when it's inconvenient, unsafe to answer the phone or driving conditions become hazardous.
Be a Cellular Samaritan. Call 9-1-1 to report any crimes, life-threatening emergencies accidents, or drunk drivers. If you don't have a hands-free unit, keep your cell phone where it can be reached quickly.
Use Your Cell Phone Wisely
Please refrain from using your phone when asked to do so by airlines, hospitals, and in any other posted areas. Never use our cell phone near blasting caps or explosives. If you see warning signs that say TURN OFF TWO WAY RADIOS, turn off your phone immediately.
Links, Tips, Resources
Learn All AboutText Messaging
